Every few months it seems another study warns that a big slice of the workforce is about to lose their jobs because of artificial intelligence. Four years ago, an Oxford University study predicted 47% of jobs could be automated by 2033. Even the near-term outlook has been quite negative: A 2016 report by the Organization for Economic Cooperation and Development (OECD) said 9% of jobs in the 21 countries that make up its membership could be automated.
For example, in some survey, which asked managers of 13 functions, from sales and marketing to procurement and finance, to indicate whether their departments were using AI in 63 core areas, found AI was used most frequently in detecting and fending off computer security intrusions in the IT department. This task was mentioned by 44% of respondents. Yet even in this case, we doubt AI is automating the jobs of IT security people out of existence. In fact, we find it’s helping such often severely overloaded IT professionals deal with geometrically increasing hacking attempts. AI is making IT security professionals more valuable to their employers, not less.
In fact, although we saw examples of companies using AI in computer-to-computer transactions such as in recommendation engines that suggest what a customer should buy next or when conducting online securities trading and media buying, we saw that IT was one of the largest adopters of AI. And it wasn’t just to detect a hacker’s moves in the data center. IT was using AI to resolve employees’ tech support problems, automate the work of putting new systems or enhancements into production, and make sure employees used technology from approved vendors. Between 34% and 44% of global companies surveyed are using AI in in their IT departments in these four ways, monitoring huge volumes of machine-to-machine activities.
So where should your company look to find such low-hanging fruit – applications of AI that won’t kill jobs yet could bestow big benefits? From surveys and best-practice research on companies that have already generated significant returns on their AI investments, it is identified three patterns that separate the best from the rest when it comes to AI. All three are about using AI first to improve computer-to-computer (or machine-to-machine) activities before using it to eliminate jobs